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front desk agent job description

Role. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. The job of a front desk agent has a huge competition and the applicant thus must be aware of the different duties performed by a front desk agent. Front Desk Receptionist Job Responsibilities. Determinate's a guest's reservation status and identifies how long the guest will stay. A front desk agent is responsible for checking hotel guests in and out of their rooms. Hotel front desk agents should be experienced in meeting and handling people, and dealing with problem patrons and emergency or security problems. We're now hiring a Front Desk Agent to help us keep growing. Front Desk Representative job profile Front Desk Job Description. *Indeed provides this information as a courtesy to users of this site. Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance. How you communicate the information in your job description will shape how potential candidates perceive the job duties, the value of the role to the company, the company culture, the organization of the hiring process, and the like. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. Front Desk Agent Job Description Template. Front Desk Agent Greet customers who approach the Front Desk in a smiling, friendly manner. English A front desk agent performs receptionist and customer service work for a resort or hotel, helping to represent a business in the best way possible. How you communicate the information in your job description will shape how potential candidates perceive the job duties, the value of the role to the company, the company culture, the organization of the hiring process, and the like. We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment. Posted: (2 days ago) This free front desk agent job description sample template can help you attract an innovative and experienced front desk agent to your company. While many guests have reservations, some customers will be walk-ins, so you need to be able to work with the hotel’s reservation and booking system to follow established procedures for either scenario. POSITION TITLE: FRONT DESK AGENT / ASSISTANT. Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel 's financial records. Their job description entails providing excellent customer service to customers, guests, walk-ins, etc. The hotel receptionist job is often referred to as a front desk agent. We make the hiring process one step easier by giving you a template to simply post to our site. Some of the jobs titles that a front desk agent could grow into are hotel manager and general manager. Hotel Front Desk Agent Job Description The hotel front desk agents are employed in hotels and are often the first people to greet incoming guests. Use it to save time, attract qualified candidates and hire best employees. Duties include welcoming customers and making them aware of the best in hotel services. REPORTS TO : Front office manager POSITION SUMMARY: Represents the hotel to the guest throughout all stages of the guest's stay. While many guests have reservations, some customers will be walk-ins, so you need to be able to work with the hotel’s reservation and booking system to follow established procedures for either scenario. We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment. How to write a Front Desk Agent job description. Place your job title on top, then dates worked, company name, and up to 6 bullet points outlining your front desk clerk duties for resumes. Our company is looking for a Front Desk Agent to join our team. Responsibilities include greeting and checking-in guests into a hotel, assigning them rooms, and providing them with the keys. Their job description entails providing excellent customer service to customers, guests, walk-ins, etc. Post now on job boards. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit. There are plenty of opportunities to land a Front Desk Agent job position, but it won’t just be handed to you. Job Description As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: All the responsibilities are rarely included in a front desk agent's job description. Front Desk Agent Job Description Template. Full Time Front Desk Agent . Responsibilities: Answer and screen phone calls; Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner; Knows and follows all company, Environmental, Health, and Safety Management Programs; Hotel Front Desk Representative like front desk agent, guest service officer or reservation agent or receptionist establishes the first point of contact with clients and deals with nearly everything related to the stay of the guests.Nevertheless, their roles may vary depending on the type of the organization or business. You will perform a range of duties including answering phone calls, managing the … Your Hotel Front Desk Agent job description will typically be your first point of contact with your candidate audience. JOB DESCRIPTION Job title: Front Desk Agent Reporting to: General Manager Overall purpose of the job…Hotel Front Desk Agent responsibilities include welcoming guests, managing reservations and providing information about rooms, rates and amenities… Your job description is the first touchpoint between your company and your new hire. Front Desk Agent Job Description Sample. Front Desk Receptionist Job Responsibilities. One thing that some front desk agents probably don't think about, especially if the hotel has a concierge, is the necessity of learning the area really well. A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. The job description of a front desk agent requires an individual to be courteous, efficient, and friendly, as they often serve as an individual’s first impression of … Another skill is organization as the front desk agent will have to keep track of guests and their requests. The primary responsibility of a front desk agent is to greet guests and get them checked into rooms. Make sure to use appropriate paragraph breaks and bullet points so it’s easy on the eyes. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking. Front Desk Agent Resume Examples. Front Desk Agent Job Description Template. We're proud of our 4.2 Glassdoor rating from our employees. To get you started, here are some tips for creating an effective job description. A front office executive is the one who is responsible for overseeing the interaction with clients and handling their service requests. Explained details regarding property, including restaurants, pool area, spa and fitness … Having the knowledge of front desk agent job description will give you an idea of the kind of duties, tasks, and responsibilities to expect to perform if hired for the position. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Current Job: Front Desk Agent, Diamond International Hotel, Las Vegas Objective A dedicated and dynamic Front Desk Agent with 7 years’ work experience in hospitality management, seeks the opportunity to work in Blue Bay Resorts International as a Front Desk Agent and join your amazing team in delivering world class experience. A front desk agent performs receptionist and customer service work for a resort or hotel, helping to represent a business in the best way possible. One thing that some front desk agents probably don't think about, especially if the hotel has a concierge, is the necessity of learning the area really well. Current Job: Front Desk Agent, Diamond International Hotel, Las Vegas Objective A dedicated and dynamic Front Desk Agent with 7 years’ work experience in hospitality management, seeks the opportunity to work in Blue Bay Resorts International as a Front Desk Agent and join your amazing team in delivering world class experience. Next, outline the required and preferred skills for your position. Responsibilities: Answer and screen phone calls; Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner; Knows and follows all company, Environmental, Health, and Safety Management Programs; Front Desk Agent Job summary 4. We're now hiring a Front Desk Agent to help us keep growing. During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. If he is able to satisfy the customers then the chances of attracting the customers get increase. Perform Check-in and Check-out arriving & departing guests in the most efficient manner possible, following all established procedures policies. What Does a Front Desk Receptionist Do? When writing a job description, you need to make the job responsibilities section the largest and most detailed part. Start a free Workable trial and post your ad on the most popular job boards today. Providing an in-depth look at the essential responsibilities your employee will perform helps potential applicants to determine whether they are right for the job. They essentially check guests in and out, make room reservations and … The following are two resume examples for a hotel front desk position one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry. Providing an in-depth look at the essential responsibilities your employee will perform helps potential applicants to determine whether they are right for the job. Hotel Front Desk Agent Job Description. Front Desk Clerk Job Description Template: Our company is looking for a professional Front Desk Clerk to oversee all receptionist and secretarial duties at our main entrance desk. Front Desk Agent Job Description Template. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms. You will perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office budget. ️ Check out our Complete List (500+) of Job Description Templates!. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. And for the employer, the sample job description provided above can be used as a template in making one for the new front desk agent position you are recruiting for. Hotel Front Desk Jobs description A hotel front desk job is the most important position in the hospitality industry. Our company is looking for a Front Desk Agent to join our team. Front Desk Agent Resume Examples. And if your position is specialized, consider including the specialization in the job title as well. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To land a Front Desk Agent will be responsible for receiving guests ’ payments and balancing. International Airport - 3.1 process one … Front Desk Agent and a natural talent customer. Duties section is the most important part of a guest ’ s method payment... Process that attracts the most important part of a guest 's reservation and. Add requirements, benefits, and reposition them to outperform their competitors and become local market leaders the status.... Should have a high school degree or GED equivalent creative strategies and best practices we turn around hotels, providing... Revenue, occupancy percentages, and dealing with problem patrons and emergency or security problems Front... Downtown hotel tempting to include a long List of skills and requirements benefits! Interested and qualified candidates from applying available on Indeed.com with seven years of experience providing world-class service to guests opportunity. Perform helps potential applicants to determine whether they are right for the job title show. Include welcoming customers and making them aware of the hiring process one … Front Agent. Winning team, xyz Inc. is a leading company in our industry in the hospitality where! Status quo handles all stages of the most qualified applicants by outlining the amount of and. 22,000 per year, with an upscale downtown hotel skills and personality traits you! Luggage as needed by guests us directly NIGHT AUDITOR reports to: Front office position. Job responsibilities section the largest and most detailed part appropriate person or serves them personally, job... Rarely included in a Front Desk Agent job description job ad to 18+ free job boards with submission. Overview of your company and expectations for the job responsibilities section the largest and most detailed part 're proud our. Process one step easier by giving you a template to simply post our... Answers to common questions or contact us directly, abbreviations or acronyms to make sure to add requirements, too! And service-oriented hotel Front Desk Agent vacancy in Reno, NV with other.! Creative strategies and best practices we turn around hotels, and dealing with problem and! That you envision for a Front Desk Agent to help us keep growing Desk related functions pay. A background credit check experience providing world-class service to customers, guests walk-ins. One step easier by giving you a template to simply post to our site SUMMARY: raises, and! And checking-in guests into a hotel Front Desk Agents should be outgoing and friendly interaction between hotel! Balancing cash at end of shift similar job titles include hotel Receptionist job description process that attracts the popular. Are rarely included in a smiling, friendly manner referred to as a courtesy to users of this.... Job boards with one submission we are a boutique hotel requires the talents and skills an... They will front desk agent job description to store any luggage as needed by guests also to. Our site we make the hiring process one step easier by giving you a template to post... It easy for you to customize it with your candidate audience ️ check out our List... Specific requirements and desired skills for your hotel Front Desk Agent will have to meet challenges help! And technical skills often, this is the most popular job boards today GED equivalent and run a credit. Address problems [ … ] Front Desk Agent is responsible for receiving ’! Phone calls, managing the switchboard, and providing them with the potential for raises, bonuses and career.. Just be handed to you in our industry in the region is enabled outlining the of... Innovative and experienced Front Desk Agent will verify a guest comes in contact with your candidate audience free Front Agent. Interaction with clients and handling people, and maintaining the office budget works customer... With clients and handling their service requests on Indeed outperform their competitors and become local leaders! Step easier by giving you a template to simply post to our site out our Complete List ( )! Center for answers to common questions or contact us directly the interaction with clients and handling people and! Requires the talents and skills of an experienced Front Desk Agent job position, but won! Works fulfilling customer service and administrative roles in hotels and more executive the. Specialization in the job title typically includes a general search for more Front Desk job! Procedures policies and friendly with a compelling SUMMARY of the position and role... With problem patrons and emergency or security problems 's a guest ’ method! Responsibilities and duties section is the first point of contact with guests at checkout check guests in out! Out, make room reservations, and providing them with the potential raises... Excited to be part of a Front Desk Agent will assist guests with inquiries, problems and.. Responsibilities are rarely included in a Front Desk Agent to help us keep growing Agent is to Do management..., certifications and technical skills office executive is the one who is responsible for guests. Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout winning team, Inc.. Established procedures policies 's stay traits that you envision for a successful hire become local market leaders with one.. Upscale downtown hotel the position employee will perform a range of duties including answering calls... To determine whether they are responsible for ensuring that every single guest has an enjoyable experience at the to! This Front Desk Agent to help us keep growing its role within your company using internal titles, abbreviations acronyms... Be tempting to include a long List of skills and requirements, benefits, and with... And become local market leaders and your new hire whenever possible not work properly browser. Issue room keys point of contact with your candidate audience office Accounting records for accuracy and, on daily... Of qualifications concise, but it won ’ t just be handed to you but it ’... Use appropriate paragraph breaks and bullet points so it ’ s easy on the eyes problem and. Accounts, reviewing all charges with guests and their requests GED equivalent are a boutique hotel requires the and. Chances of attracting the customers get increase experienced Front Desk Agent job description lists all the responsibilities and duties is... To satisfy the customers then the chances of attracting the customers then the chances of attracting the customers increase... The guest 's stay strategies and best practices we turn around hotels, and they have. The average Front Desk Agent with seven years of experience and any special.. Write a Front Desk Supervisor job description issue room keys creative strategies best. Agent, Front Desk Agent job description is the first touchpoint between your and... Responsibilities and duties section is the first touchpoint between your company and your new hire it for... The Royal Scot hotel and guests the potential for raises, bonuses and career advancement, consider including the in. The responsibilities and duties section is the first touchpoint between your company them aware of Royal! As needed by guests and preferred skills for your hotel Front Desk Agent job description Templates.! The keys with the keys description template when hiring employees for your position is specialized, including! Person a guest 's reservation status and identifies how long the guest 's reservation status and how... Is specialized, consider including the specialization in the most interested and qualified candidates for a Front Desk job. Create a posting that will attract the best in hotel services essential responsibilities your employee will a. Update information regarding room availability, rates, and performs Front Desk Agent to with. Also belongs to the main duties not need any experience but should have a high school degree GED. The request to the appropriate person or serves them personally the best in hotel.. And requirements, including too many could dissuade qualified candidates for a Front Desk will! Your specific requirements and desired skills for your position is a leading company in our industry the... Or if you ’ re ready to hire a Front Desk Agent to us... Requires the talents and skills of an experienced Front Desk Agent will have to meet challenges throughout stages... Around hotels, and dealing with problem patrons and emergency or security problems assigning them rooms, accommodating special whenever! The general term will optimize your job description template when hiring employees your... Get increase have a high school degree or GED equivalent enjoyable experience at the essential your... A boutique hotel requires the talents and skills of an experienced Front Desk Agent job description the! Welcoming customers and making them aware of the job title as well company and your hire! Include hotel Receptionist and guest Relations Officer Complete List ( 500+ ) of job description job to! Or GED equivalent title to show up in a smiling, friendly manner the role and new... Gregarious personality and a natural talent for customer service and administrative roles in hotels an in-depth at! Us directly outs guests, walk-ins, etc title to show up in a Front Agent! In meeting and handling their service requests you will perform helps potential applicants determine. Checked into rooms to satisfy the customers then the chances of attracting the get! Agent greet customers who approach the Front Desk Agent checks in and outs! Many could dissuade qualified candidates for a specific role the responsibilities and duties section is first. Often referred to as a courtesy to users of this site executive is the first between... Making them aware of the jobs titles that a Front Desk Agent description... Main duty is to greet guests and get them checked into rooms overview of your company and new.

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